Terms and Conditions


Ladidacupcakes.co.uk (“Site”) is owned and operated by Beccy Howell.

Our registered business address is: 46 Gilbert Road, Frimley, Camberley, Surrey, GU16 7RF

Our Shop premises is: 62 Frimley High Street, Frimley, Camberley, GU16 7JF

Phone: 07757 630076

These terms and conditions apply to the use of this website. If you are unwilling to be bound by these terms and conditions, please do not use this website or purchase products on this site.

Please read these terms and conditions carefully before placing an order.

By purchasing products on this site, you agree to be bound by these terms and conditions.

The content of this website and all information given to you by La-di-da Cupcakes is for your general use and information only. We are not liable for any use of the website or reliance on the content, or if the website is unavailable for any reason.

If there is any conflict between these Terms and any terms of your Order, the Order will take priority.

Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately at time of publishing the content.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes.

Please check the terms before every purchase.

Information about you

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

For more information, please go to our Privacy Policy

Description of Products

We have made every effort to display the images of the Products accurately on our Site, but they are for illustrative purposes only. Actual products may vary from the images.

All products are handmade and therefore may vary in colour, size and weight to those shown in images.

Order details

Please check your order is correct before you place it.  If for any reason you think the details are incorrect please contact us asap by either calling us or by email to info@ladidacupcakes.co.uk

Acceptance of your Order and completion of the Contract between you and us will be at the point of dispatch for brownies or collection/delivery of brownies, cupcakes or celebration cakes.

There may be times when we cannot accept your Order and we are not bound by the Order until we accept it in writing via the dispatch email.

If you have already paid for the Products and we are unable to supply you with a Product because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.

At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.

Wrong Shipping Address

It is your responsibility to make sure the postal address is full and correct.

If your Order is returned to us due to an inaccurate postal address, we will not be able to offer a refund or exchange.

Age restriction on Product purchases

You shall not purchase any Products from our Site if you are below the age of 18 years old.

Cancellation of Orders
Cancelling your Order after it has been placed in most instances may be possible up to 24 hours after the order has been placed.

Beyond 24 hours it will not be possible to cancel your order.

Please email us at info@ladidacupcakes.co.uk if you have any issues with your Order.

Returns and Refunds

We do not accept returns or do refund unless you can provide evidence that the goods are faulty.

If you have received brownies through the post and they are damaged please photograph the damage immediately and email the photos to us at info@ladidacupcakes.co.uk

Please note that the 14 day cooling off period under EU Distance Selling Regulations does not apply to perishable foods or foods made to order (customised).

Damaged product or wrong product delivered

If your order is wrong or damaged on delivery please email us at info@ladidacupcakes.co.uk

If you have received brownies through the post and they are damaged please photograph the damage immediately and email the photos to us at the above address.

Delivery and Collection

We ship brownies nationally via Royal Mail for a flat fee of £4.50.

Brownies are posted out within 2 days of being ordered. If you have not received your order within 4 days of placing the order and have not heard from us please call us on 07757 630076

For all cupcake and celebration cake orders we offer collection from our High Street shop.

You can collect from 62 Frimley High Street, Frimley, Camberley, GU16 7JF

Your collection date will be the date you selected on the product page. If you are not sure what that date is please refer back to your order placed email.

PLEASE NOTE: If you do not collect your cake on the date you specified when ordering, we will hold onto it for 24 hours and attempt to contact you. After that time the cake will be disposed of.

No refunds are given on cakes not collected.


Payment for Products is to be made in advance by credit or debit card unless otherwise agreed between you and us.

Our payment provider is Stripe, they accept most major credit and debit cards.

All payments are taken via an embedded payment window and are on the Stripe website. No financial information is stored on this website.

By using our ordering service you understand and agree that La-di-da Cupcakes shall not be liable for any payments and monetary transactions that occur through your use of the Service. You understand and agree that all payments and monetary transactions are handled by Stripe.

You are responsible for all transactions (one-time, recurring, and refunds) processed through the Service and Stripe. La-di-da Cupcakes is not liable for loss or damage from errant or invalid transactions processed with Stripe.

This includes transactions that were not processed due to a network communication error, or any other reason. If You process a transaction, it is Your responsibility to verify that the transaction was successfully processed.

You understand that La-di-da Cupcakes uses the Stripe API to run the Service and that the Stripe API is subject to change at any time and such changes may adversely affect the Service. You understand and agree to not hold La-di-da Cupcakes liable for any adverse affects that actions (whether intentional or unintentional) on the part of Stripe may cause to your account, or order.

You must not process stolen credit cards, or unauthorized credit cards through Stripe.

Customer Accounts

You may choose to check out as a guest or create an account.

If you create an account your information will be stored securely on this website.

By logging into your account you can access your previous orders and check for updates to current orders.

No financial information is stored on the website.

You must be at least 18 years of age (or a business operated by someone at least 18 years of age) to open an account with us.

You must ensure that the details you provide are complete and accurate, including your delivery instructions. Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by emailing us at info@ladidacupcakes.co.uk

You will be asked to create a password as part of the online account creation process.

Your password must be kept confidential and you will be responsible for all activities that occur and all that are submitted under its use.

You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.

You will receive an email notification from us of your account set-up, please keep this email for your records.

The details you provide are governed by our privacy policy which is available here.

Your account is not a credit account and payment will be required when your order is processed.

You can request for your account to be deleted at any time by emailing us at info@ladidacupcakes.co.uk.

General Terms

Accuracy of descriptions

We will take care to ensure all product details are correct at the time of publishing the content.

We aim to keep all information as up to date as possible but there may be times when the stock varies and this is not shown on the website immediately.

All prices will only be confirmed at point of checkout or email acceptance of your celebration cake order.

Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

No financial information is stored on the website.

You can request for your account to be deleted at any time by emailing us at info@ladidacupcakes.co.uk


You acknowledge and agree that by entering into a Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Limitation of liability

We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.

Circumstances Beyond Our Control

If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation pandemics, lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

  • you will be notified as soon as reasonably possible; and
  • the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

If the delivery/collection date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery/collection date with you after the Circumstances Beyond Our Control are over.

If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with our cancellation policy. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights.


Any notice to us should be in writing and sent to us by email.

Any notice to you will be in writing by email to the address you provided us with on the Order.

Rights and Obligations

We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

You cannot transfer your rights and obligations under these Terms to any other person without our written approval.

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

Intellectual Property rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Reliance on information and links

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

If you have any questions about these Terms and Conditions, please feel free to contact us at info@ladidacupcakes.co.uk, via our Contact Us or by phone on 07757 630076

British law governs these Terms and contract between you and us. British courts will have jurisdiction on any dispute that may arise out of these Terms or contract between you and us.